THE property management team at Professionals Whakatane are best in the country, recently taking out a top prize for their work with rental properties around the Eastern Bay.
The award was presented at the Professionals Principals and Management conference is Taupo with Whakatane principal Kathryn McKay there to accept on behalf of her team.
“They’ve won our own region, Bay of Plenty-Waikato, many times but this time on the national scale they took home the Professionals group of New Zealand’s Property Management Team of the Year Award 2018-2019,” she said.
“We, as management, are very proud of them, they really do work hard and that will be the reason why they’ve done so well.”
She organised a staff morning tea to present the plague to the team, who had no idea what they were about to receive.
Ms McKay said although the team had some major challenges in the past year-and-a-half, they had come out stronger and more successful than ever.
“The last two to three years has had constant change for property managers, and their job is constantly evolving with new legislation set in place, they’re always working hard.
“We also lost our head property manager 18 months ago, which was a big gap to fill.”
The award is based off many variables of performance including vacancy rates and the number of property lets, but one thing Professionals Whakatane have in the bag is maintaining happy clients.
“We have lost a number of rentals due to owners moving into their properties or family moving in, or owners deciding to take advantage of capital gains tax and selling their management,” said Ms McKay.
“We have lost management like many people around the country, but the fact that we don’t lose them to competitors says a lot for the level that our ladies work to for our landlords.”
Team members are always seeking to integrate new regulations into their work as innovation has always been a part of their success.
“The head property manager and I work on bringing in the new regulations and work on assimilating them into the business.
“We present them to the property managers and make it work within their portfolio … the property management are constantly working to provide a better service for their clients,” she said.
“The last few years there has been changes in legislation and we have to make sure all of our properties meet those requirements. There’s always lots to do.”
The team will be taken out for a dinner in Auckland before their annual conference, as a celebration is in order.